Privacy policy

Overview

This Privacy Policy explains how The Trillway ("we," "us") collects, uses, and protects your personal information when you visit or make a purchase on trillway.com. We are committed to compliance with applicable data protection regulations, including GDPR and CCPA where relevant to our customers.

Information We Collect

We collect only the information necessary to fulfill your order and operate our store, including:

  • Email address — used for order confirmations, shipping updates, and drop alerts (if opted in)
  • Shipping address — used solely to deliver your order, including any information required for international customs clearance
  • Payment processing tokens — used to securely process payment via our third-party payment processor. The Trillway does not directly store full credit card numbers.

How We Use Your Information

Your information is used strictly to:

  • Process and fulfill orders
  • Communicate order and shipping updates
  • Send drop announcements and product alerts, if you have opted in
  • Maintain fraud prevention and security systems

We do not sell, rent, or trade your personal data to third parties.

Third-Party Services

We use trusted third-party services (such as payment processors, shipping carriers, and international fulfillment partners) solely to complete transactions and deliver orders. These providers only receive the information necessary to perform their function and are contractually bound to protect your data.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@trillway.com.

Data Retention & Security

We retain personal data only as long as necessary to fulfill orders and comply with legal obligations. We use industry-standard security measures to protect your information from unauthorized access.

Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be posted on this page.