Refund policy

All Sales Are Final

The Trillway operates on a strict archival drop model. Every piece is manufactured in a limited run of no more than 50 units and is never restocked. Due to the custom, made-to-order nature of our production, all sales are final.

We do not accept returns, exchanges, or cancellations for:

• Buyer's remorse
• Incorrect size selection
• Change of mind after purchase

Please review our size charts carefully before completing checkout. Sizing guidance is provided on every product page, and our support team is available to answer fit questions prior to purchase. Once an order is placed, sizing cannot be adjusted or reversed.

Damaged or Defective Items

As the sole exception to our final sale policy, we will offer a replacement (subject to availability) or store credit for items that arrive physically damaged or defective.

To be eligible:

• You must contact support at support@trillway.com within 7 days of delivery
• Your claim must include clear photographic evidence of the damage or defect
• The item must be unworn, unwashed, and in its original condition

Claims submitted after 7 days, or without photographic evidence, will not be eligible for replacement or credit.

Non-Eligible Claims

The Trillway is not responsible for:

• Natural variations in dye, print placement, or material texture inherent to small-batch and custom manufacturing
• Damage resulting from improper care or washing outside of provided garment instructions
• Items reported after the 7-day window has closed